How do I add my Shipt card to my account?

You can activate your Shipt card and add it to your account in the Shopper app.
*Note: Cards will be delivered to the address provided in an envelope that has Shipt on the front and our shopping bag logo on the back. If you did not receive your Shipt card, please contact Shipt Support.

To add your Shipt card in the Shopper app:

• Tap your profile picture from the main menu to access your Account.
• Tap Shipt card. 
• Tap Activate new card.
• Scan your card or enter the card number exactly as it appears.
   

Click here to find troubleshooting tips for entering your card details. 

When and how do I use my Shipt card to pay for orders?

Your Shipt card is what you will use to pay for certain types of orders during checkout and should be run as credit. Your card must be used at the retailer that the order is placed for. If your card is used at a different retailer, it will decline. 

Orders that do require payment, in which you should use your Shipt card:

• Shop & Deliver
• Shop Only

Orders that do not require payment, in which you should not use your Shipt card:

• Delivery Only orders
• Prepaid orders
  
  

*Note: In order to combat credit card fraud, some stores limit credit card purchases to 5 per card per day. In the occurrence that you have shopped more than 5 orders in a day and have issues using your card during checkout for the 6th order, live chat or call Shopper Support at (205) 502-2500 for help.

I’m being asked to enter a PIN at checkout. Where can I find that? 

The PIN associated with your Shipt card is the last 4 digits of your Shopper ID, which can be found beneath your name on the Account screen in the app. If you have a 2 or 3-digit Shopper ID, add 0s to the beginning of the number to make it 4 digits. For example: If your Shopper ID is 12, your pin would be 0012. If your Shopper ID is 123, your pin would be 0123. 

Using an incorrect PIN at checkout can cause declined transactions and may result in your card being blocked. If you are ever having trouble finding your Shopper ID or need help at checkout, contact Shipt Support via the Help screen in the app. 

Can Shipt Cards be added to Apple Wallet or Google Wallet?

Shoppers will have access to a virtual card that can be activated in the Shipt app and added to their Apple Wallet or Google Wallet app. For more information on shopping without a physical card, click here.

To activate your virtual card in the app:

• Navigate to your account page and tap Shipt Card.
• Tap Add virtual card. 
  • If your virtual card is already activated, this option will not be available and you will instead see the last 4 digits of your virtual card.
• Follow the prompts to add your virtual card to your Apple Wallet or Google Wallet.

Keep in mind that mobile devices have specific requirements needed in order to utilize virtual cards:

• iPhone:
  • Latest OS version.
  • Models with Face ID.
  • Models with Touch ID, excluding iPhone 5s.
  • Learn more.
    
    
• Android:
  • OS version of Android 5.0 (Lolipop) or higher.
  • Models with NFC support. To turn on NFC support navigate to Settings > Connected devices > Connection preferences > NFC*
    *Note: This may vary by device and manufacturer. 
  • Device must have the Google Wallet app installed.
  • Learn more.

To use your virtual card at checkout, the device must be password protected. If the device is not password protected and can be unlocked without one, the virtual card will not work. 

Why am I being asked if I want cash back at checkout?

Offering cash back at checkout is determined by the retailer and is out of Shipt's control. If the point of sale offers cash back, shoppers should select “No” and proceed with the order payment as usual.

What should I do if my card doesn't work?

Card declines can happen for several reasons such as a member adding multiple items to their order after you've started shopping or using an expired or damaged Shipt card at checkout. In the event that your Shipt card malfunctions while you're attempting to use it, contact Shipt Support immediately at (205) 502-2500 so they can further assist you. In order to help you complete checkout as quickly as possible, support will not be able to help with card issues via Live Chat.*

• After calling support, if you are unable to pay for an order using your Shipt card, you can be reimbursed if you use your personal, non-EBT card to pay for the order.
• Please note for Delivery Only and Prepaid orders, no payment is required. To process these orders correctly, you should not use your Shipt card or a personal card.

*Note: If you’re a member of the deaf or hard of hearing community and can only reach support via Live Chat, please chat in and request to be transferred to a floor supervisor, or our Escalations Team, for assistance with card issues.

Can I get a replacement card?

If you are an active shopper and your Shipt card is lost, stolen, or about to expire, you will be able to order a replacement card* directly in the shopper app.

• Navigate to your account page and tap Shipt card. 
• Tap Request new card.
• Confirm your delivery address.
  
  

Shipt cards will arrive in the mail within 2 weeks in an envelope with Shipt on the front and our shopping bag logo on the back and you will receive an email when your card is on the way. Once your replacement card arrives, be sure to activate it in the app so that it is ready to use for your orders. 

*Note: Only orders made by active shoppers will be fulfilled. There is a limit of 1 card per order. Shoppers can have a maximum of 1 Shipt physical card and one virtual card associated with their account at any given time, and Shipt cards can only be registered with 1 shopper account.
 

If I need a replacement Shipt card, can I be reimbursed if I use my personal card?

Yes. If you lose your physical Shipt card, your physical or digital Shipt card malfunctions, or you're otherwise unable to pay for an order that requires in-store payment, you can be reimbursed if you use your personal, non-EBT card to pay for an order.*
*Note: Shipt does not offer reimbursement for expenses incurred while shopping or delivering including, but not limited to, gas, parking fees, parking tickets, or tolls. Consult with a tax professional to see if those expenses can be written off on your taxes. Shipt will not reimburse you if you use an EBT card as an in-store payment method.   

Reimbursement Request Process:

• The total reimbursement request should be less than $500 for all submitted orders per pay period. Approval from Shipt HQ is required to process a request for more than $500.
• Include the following information with your request:
  • Shopper ID (found in the account section of the shopper app)
  • Order number for which you are requesting reimbursement and amount of requested reimbursement
  • Photo of the full receipt that includes the entire order, including the portion of the receipt with all of the payment details. If we cannot verify the receipt with the payment listed, we won't be able to reimburse you.
• Hold onto the receipt for orders in which you are requesting reimbursement 

Submit a reimbursement request
Reimbursement schedule